No Support Reply for over 3 weeks!

Is support@pokercopilot.com still existant?

I emailed over 3 weeks ago regarding receving an incorrect licence when I upgraded to version 8 - for some reason I was given the SMALL STAKES EDITION when I purchased, paid for and ugpraded to the ALL-STAKES EDITION. 

I have emailed twice, no response in 3 weeks. Any help?

Yes, messages could be falling into your SPAM folder. Please contact me using this channel, providing email address and I'll provide requested information at once. 

https://www.facebook.com/profile.php?id=100091862906382

I sent a message to facebook also 30 mins ago. Thanks!

Nothing in my spam folder either

No response on Facebook either after 24 hours!

I have just sent a 3rd follow up email now. There is nothing in my spam and it has been sent to the correct email over 3 weeks ago, with a follow up sent 9 days ago, and the 3rd follow up sent now.

Thank you for reporting this. Per attached, you contacted us and everytime you were replied to. Although our responses were sent on time, we were unable to determine your side of things. Conclusion reached, was that your email provider blocked our emails.

Upon further check, user's email provider blockage is confirmed and an alternative email address is proposed, to keep a healthy channel working. Issue is solved now. Please confirm.